Returns & Refunds

This policy applies to orders placed at oskieprints.com and shipped within the United Kingdom.

For standard non-personalised catalogue prints, you can request a return within 30 days of delivery. Returned prints must be unused, unmarked and in their original condition.

The customer is responsible for the cost of return postage for change-of-mind returns. Original delivery charges are not refunded unless the item was faulty, damaged or incorrect.

Custom AI commissions, uploaded photo prints and other personalised print orders are made to your specification. These cannot normally be returned for change of mind once production has started.

For custom AI and photo upload orders, payment is authorised at checkout and only captured after we approve the print for production. If we decline the custom print, the authorisation is cancelled.

If your print arrives damaged, faulty or incorrect, email us within 14 days of delivery at contact@oskieprints.com with:

• Your order number
• A clear photo of the issue
• A short description of what is wrong

We will arrange a replacement, reprint or refund where appropriate. If a return is required for a faulty, damaged or incorrect item, we will cover the return postage.

Email contact@oskieprints.com with your order number before sending anything back. We will confirm whether the item is eligible and send the return instructions.

Please do not send returns without contacting us first, as we need to match the return to your order.

Orders can be cancelled for a full refund if requested within 1 hour of placing the order, before production has started. After that, we cannot guarantee cancellation because prints may already be in production.

Approved refunds are processed back to the original payment method. Refunds usually appear within 5 to 10 business days, depending on Stripe and your bank.